What data do you collect from me?
We collect and store the following user information during registration:
- "What you would like to be called",
- Your email address,
- We store a cryptographically safe salted hash of your password on our servers. At no point is your password stored or transmitted in plaintext.
We don't handle payment information directly, instead we receive and store a token from our payments processor Stripe.
Product Usage Information
We log anonymous statistics of downloads and other usage against our infrastructure (servers which provide tooling downloads, and website). Your IP address is not stored.
During the login challenge presented by
arc, and upon first download of the template and its dependencies, we perform a key exchange which authorises the computer usage of our services until the next payment expiry.
We log anonymous usage statistics of the
arc tool. No personally identifying information is stored.
We generate a random high entropy string per installation of arc and store it to understand if users have multiple computers or not.
We send a cryptographically secure hash of the working directory and product name to understand how many projects users work on.
The primary intent of this telemetry is for performance optimisation, as such the durations of sessions and the individual steps within those sessions are sent.
We store configuration, telemetry and key cache data on your computer at one of these locations inside an
We store template and package cache data at one of these locations inside an
To authenticate against our servers you present a token, stored in the
config.yaml file. You can inspect this with an online viewer such as
It contains information such as "What you would like to be called", your email and your internal user identifier.
What happens with that data?
We don't sell this data to any third party. We store some of this data on our third party analytics provider, Amplitude. They are only given technical information, not information such as "What you would like to be called" or your email.
Your IP address may be stored in ephemeral logs when interacting with our web servers. These logs are purged on a rolling basis after five days.
We send confirmation emails during registration, after major account actions such as email/password changes and after modifications to billing information.
We will respond to emails regarding product information, sales, and support tasks.
We reserve the right to email you as part of our security and privacy policies.
We will not send marketing or sales emails unless you have opted-in. We will send no more than one email per month if you have opted-in.